FAQs
Still need to reach us? Please contact us anytime
Our products are handcrafted in collaboration with skilled artisans from El Salvador, using genuine leather, vegan leather, fiberglass, and wood-based materials. Each piece is made with care and high-quality standards.
We recommend cleaning your bag regularly with a soft, dry cloth, avoiding direct sunlight or heat, and storing it in its dust bag with interior padding to maintain its shape. Please refer to our detailed care guide for more information.
Yes, we offer a 6-month warranty covering manufacturing defects, including issues with hardware or construction. The warranty does not cover damage from improper care or regular wear. Hardware can be replaced for an additional fee if it loses its original color due to use.
Yes. You may request an exchange or return within 10 days of receiving your order, as long as the item is unused, in its original packaging, and with all tags intact. See our full policy for more details on the process.
We accept Visa, MasterCard, and American Express. All purchases are made through a secure checkout. Your bank or payment provider may apply additional processing fees.
Our products are handmade, so availability may not always be immediate. If an item is out of stock, you can place a pre-order. If you have any questions, feel free to contact us before purchasing.
Please contact us immediately. We will cover the shipping costs and offer you the choice of an exchange or a full refund.
Yes, all our designs are registered and protected under intellectual property laws. Unauthorized use, reproduction, or modification is strictly prohibited.
You can reach us at info@margaritacornejo.com. We're here to help and answer any questions you may have.
